Skip to content
01 — USE CASES

This is what technology looks like once it's already working.

Six pieces of what we build, up and running. The gallery advances on its own; you can stop it or open the one you're interested in.

CUSTOMER SERVICE CHATBOT DEMO
N
Norbex Support online

Hi, has my order 4821 shipped yet?

It shipped today at 09:40 and arrives tomorrow before 3.

Can you change it to my office address?

Done. I updated the address and notified logistics.

01

Customer service chatbot

Resolves order status, address and billing questions by querying your systems, and hands the case to the right team when needed.

  • WhatsApp and web
  • Live lookup
  • Escalation
OPERATIONS PANELUpdated 2 min ago
MONTHLY SALES$4.82M+12.4%
OPEN ORDERS137−8.1%
ON-TIME DELIVERY96.2%+2.0%

Line 3 cut its cycle time by 14% this week

02

Live KPI dashboard

Consolidates data that today lives in loose spreadsheets and separate systems, and turns it into decisions you can make the same day.

  • KPIs by area
  • Threshold alerts
  • History
Search order, customer or invoice…This month
OrderCustomerStatusAmount
4821Comercial AnzuresDelivered$48,200
4822Grupo TerranoIn transit$126,750
4823Talleres IbarraPending$31,400
4824Distribuidora SurIn transit$89,900
4 of 128 orders
03

Customer and supplier portal

Your operation no longer depends on email and phone calls: everyone signs in and sees what's theirs, with role-based permissions.

  • Self-service
  • Role-based permissions
  • History
QUOTE 2026-0417Automatic
  1. Request receivedPortal form · 09:12:04
    0.4 s
  2. Prices pulled from ERP48 items, current list
    1.1 s
  3. Volume discount appliedCommercial rule · tier 3
    0.2 s
  4. Manager approvalAwaiting approval
    running
  5. Sent to customerEmail with signed PDF
    —

Before: 2 days of back-and-forth email

04

Quote automation

A process that used to be email, waiting and manual entry now runs on its own, with your business rules and a trace of every step.

  • Business rules
  • Approvals
  • Traceability
Work order 1187Plant 2
  • Visual line inspection✓
  • Pressure reading · 4.2 bar✓
  • Filter replacement✓
  • Photo record…
  • Supervisor signature…
Close the order
05

Mobile app for field work

People on the plant floor or on the road report from their phone, even with no signal: whatever they capture syncs when the connection comes back.

  • Offline
  • Photos and signature
  • Instant report
ERPSAP
CRMHubSpot
STOREShopify
SHEETSExcel
NORBEX LAYER

A store order deducts ERP inventory with no manual entry

06

Integration between systems

When your tools don't talk to each other, someone copies and pastes all day. We put a layer in between that syncs both ways.

  • APIs and webhooks
  • Synchronization
  • No double entry

02 — APPLICATIONS

The same capability, many ways to create value.

These scenarios show how the technology can be applied. Every solution is defined after understanding your operation and your company's priorities.

I want to explore an idea
SALES

Quotes and follow-up

Generate documents, assign owners and follow up without duplicating information.

Before Separate emails and files
After One centralized, traceable workflow
OPERATIONS

Process control

Track progress, issues and owners from a single platform.

Before Status hard to confirm
After Real-time visibility
MANAGEMENT

Automatic indicators

Consolidates data from different sources into reports that update themselves.

Before Late manual reports
After Information ready for decisions
SERVICE

Intelligent support

Answers common questions, looks up information and routes complex cases to the right team.

Before Slow, repetitive answers
After Continuous support with context
WhatsApp 442 805 1035